Virtual therapy could help close Canada’s mental health gap, says psychologist

Early access to care may reduce crises and workplace costs, expert suggests

Psychologist Dr. Sandra Primiano says delaying mental-health care can have serious consequences. She notes that the longer someone waits, the more their condition may worsen, sometimes leading to hospital visits or long-term work absences.

Primiano believes virtual therapy can play a key role in addressing these challenges. While some critics argue online sessions are less personal, she says many patients prefer the convenience of speaking from home, scheduling appointments sooner, and maintaining continuity when life is busy. Dialogue reports mental health is the top reason Ontarians seek virtual consultations.

She estimates the cost of inaction on mental health could be as high as $51 billion a year through absenteeism and disability claims. Primiano suggests early intervention may help employees stay engaged and prevent crises, framing virtual therapy as a practical tool to expand access and support Canadians before conditions worsen. 

She adds that virtual therapy can also expand choice, allowing people to work with a provider who best fits their needs.

She adds that with unpredictable winter weather, virtual therapy can help ensure patients still receive care when they need it, including during the busy holiday season.

Story by Alyssa Brush