Kingston’s 9-1-1 system just got a major upgrade

New NG9-1-1 technology aims to improve emergency response times and reliability in Kingston.

Kingston Police and Kingston Fire and Rescue have officially transitioned to Next-Generation 9-1-1, known as NG9-1-1, bringing a major upgrade to emergency communications in the city.

The new system went live on May 6 and is designed to improve how residents connect with first responders during emergencies. While people will still dial 9-1-1 the same way, the technology behind the network now offers stronger reliability, better cybersecurity and more accurate caller information.

Officials say communications operators will now have improved access to location and phone details, helping emergency crews respond faster and more effectively. The upgraded network also includes stronger backup systems to help maintain service during outages or disruptions.

Future upgrades could allow features such as Real-Time Text and live emergency video communication.

The Ontario government has invested more than $4.2 million since 2022 to support the transition in Kingston.

Police Chief Adam MacIntosh called the system a significant advancement for community safety, while Fire Chief Kevin Donaldson said the change will strengthen emergency response coordination across the city.

Story by Alyssa Brush